Clinics, hospitals, nursing homes and medical offices at schools have one very important thing in common.
Clinics, hospitals, nursing homes and medical offices at schools have one very important thing in common: their patients are their “product,” and a patient’s health and satisfaction with medical services are the best way to gauge the effectiveness of a medical team. Better patient outcomes lead to better results on patient satisfaction surveys, more efficient medical practices and a more pleasant working environment. Four simple changes will improve patient outcomes at your medical practice.
1. Focus on Higher Education
When looking for ways to improve patient outcomes at your place of work, seek additional info on RN to BSN degrees and other similar programs because improved patient outcomes begins with having better educated employees. Offer incentives for current employees to seek advanced degrees in their spare time, and if your medical office can afford it, you may even want to consider subsidizing interested employees going back to school. Online programs are attractive options for busy medical professionals who find it otherwise difficult to fit on-campus classes into their schedules.
When taking on new hires, consider bumping those with advanced degrees to the top of the list. As The American Nurse explains, employees in advanced programs study skills such as improving communication, which is vital to getting more positive patient outcomes.
2. Improve Patient Communication
Hospitals, clinics and medical offices are typically booked with back-to-back patients. Health care workers may fall into a routine of treating one patient after the other, overwhelmed by the number of patients to be seen. Focus tends to be directed on moving patients in and out as quickly as possible in order to get them all in. These medical professionals may not even realize that their demeanor is not as attentive or caring as the patients would like until later when the information comes back on a patient satisfaction survey. Patients often feel rushed in settings such as these, and this is a serious problem in an industry that sells care.
A cornerstone of improving patient outcomes is improving communication between patients and the medical team. Your team will have to come up with solutions for improving communication while still accounting for the number of patients you have to treat each day. Possible techniques include:
• Doing what you can to make the patient comfortable, which will make them more open. Remember to smile and ask how they’re doing without seeming like you’re merely consulting a chart.